Privacy policy

Meraki Languages manages this store and website, including all related information, content, functions, tools, products, and services, in order to provide you, the customer, with a carefully curated shopping experience (the "Services"). Meraki Languages is powered by Shopify, which enables us to provide you with the Services. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall govern with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and that you understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

By "personal information" we mean information that identifies or can reasonably be linked to you or another person. Personal information does not include information collected anonymously or that has been de-identified so that it cannot be identified or reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, your place of residence, and as permitted or required by applicable law:

Contact details including name, address, billing address, shipping address, phone number, and email address.
Financial information including credit card numbers, debit card numbers and financial account details, payment card details, financial account details, transaction details, payment method, payment confirmation, and other payment information.
Account information including your username, password, security questions, preferences, and settings.
Transaction details including products you view, add to your cart or wishlist, purchase, return, exchange, or cancel, as well as your previous transactions.
Communications with us including information you include when communicating with us, for example when you send a customer support request.
Device information including information about your device, browser or network connection, your IP address, and other unique identifiers.
Usage information including information about your interaction with the Services, such as how and when you interact with or browse the Services.

How We Use Your Personal Information

Depending on how you interact with us or the Services you use, we may use personal information for the following purposes:

Providing, customising, and improving the Services. We use your personal information to provide you with the Services, including fulfilling our contract with you, processing your payments, fulfilling your orders, maintaining your preferences and products of interest, sending account-related notifications, processing purchases, returns, exchanges or other transactions, creating, maintaining, and otherwise managing your account, arranging shipping, facilitating any returns and exchanges, enabling you to post reviews, and creating a personalised shopping experience for you, such as recommending products related to your purchases. This may include using your personal information to better customise and improve the Services.
Marketing and advertising. We use your personal information for marketing and promotional purposes, such as sending marketing, advertising, and promotional communications via email, text message, or postal mail, and to show you online advertisements for products or services on the Services or on other websites, including based on products you have purchased or added to your cart and other activities within the Services.
Security and fraud prevention. We use your personal information to verify your account, provide a secure payment and shopping experience, detect, investigate, or take action regarding potentially fraudulent, illegal, unsafe, or malicious activity, protect public safety, and secure our services. If you choose to use the Services and create an account, you are responsible for keeping your account credentials secure. We strongly recommend that you do not share your username, password, or other access details with anyone else.
Communicating with you. We use your personal information to provide customer support, communicate with you, deliver effective services, and maintain our business relationship with you.
Legal reasons. We use your personal information to comply with applicable law or respond to valid legal processes, including requests from law enforcement or government agencies, to investigate or participate in civil disclosure, potential or actual legal disputes or other proceedings, and to enforce or investigate potential violations of our terms or policies.

Working with Shopify

The Services are provided by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit through the Services will be transferred to and shared with Shopify, as well as with third parties who may be located in countries different from your country of residence, in order to provide and improve the Services for you. Additionally, to protect, develop, and improve our business, we use certain enhanced Shopify features that incorporate data and information derived from your interactions with our store, together with other merchants and with Shopify. To provide these enhanced features, Shopify may use personal information collected in connection with your interactions with our store, together with other merchants and with Shopify. In these cases, Shopify is responsible for the processing of your personal data, including responding to your requests to exercise your rights regarding the use of your personal information for these purposes. To learn more about how Shopify uses your personal information and the rights you may have.

Information About Children

The Services are not intended for use by children and we do not knowingly collect personal information about children who have not reached the age of majority in your jurisdiction. If you are a parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details provided below to request its deletion. As of the effective date of this Privacy Policy, we have no actual knowledge that we "share" or "sell" (as those terms are defined in applicable law) personal information of individuals under the age of 16.

Security and Retention of Your Information

Please be aware that no security measure is perfect or impenetrable, and we cannot guarantee "perfect security." Furthermore, information you send to us may not be secure during transmission. We recommend that you do not use unsecured channels to communicate sensitive or confidential information to us.

The period for which we retain your personal information depends on various factors, such as whether we need the information to maintain your account, provide services, comply with legal obligations, resolve disputes, or enforce other applicable agreements and policies.

Your Rights and Choices

Depending on your place of residence, you may be entitled to some or all of the rights listed below regarding your personal information. However, these rights are not absolute, may apply only in certain circumstances, and in some cases we may decline your request as permitted by law.

Right of access/disclosure. You may have the right to request access to personal information we hold about you.
Right to deletion. You may have the right to request that we delete the personal information we hold about you.
Right to correction. You may have the right to request that we correct inaccurate personal information we hold about you.
Right to portability. You may have the right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain cases and with certain exceptions.
Managing communication preferences. We may send you promotional emails and you can opt out of receiving them at any time by using the unsubscribe option included in the emails we send you. If you choose to opt out, we may still send you non-promotional emails, such as those relating to your account or orders you have placed.

If you reside in the United Kingdom or the European Economic Area, and subject to exceptions and limitations under local law, you may exercise the following rights in addition to those described above:

Objection to processing and restriction of processing: You may have the right to ask us to stop or restrict our processing of your personal information for certain purposes.
Withdrawal of consent: Where we rely on consent to process your personal information, you have the right to withdraw that consent. Withdrawing your consent will not affect the lawfulness of any processing carried out based on your consent prior to its withdrawal.

You may exercise any of these rights where indicated on the Services or by contacting us using the contact details provided below. To learn more about how Shopify uses your personal information and the rights you may have, including rights relating to data processed by Shopify, please visit https://privacy.shopify.com/en.

We will not discriminate against you for exercising any of these rights. We may need to verify your identity before we can process your requests, as permitted or required by applicable law. Under applicable laws, you may designate an authorised agent to submit requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require the agent to provide evidence that you have authorised them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required by applicable law.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below. Depending on your place of residence, you may have the right to appeal our decision by contacting us using the contact details provided below, or by submitting your complaint to your local data protection authority. For the EEA, you can find a list of the relevant data protection supervisory authorities.

International Transfers

Please note that we may transfer, store, and process your personal information outside the country in which you reside.

If we transfer your personal information outside the European Economic Area or the United Kingdom, we will rely on recognised transfer mechanisms such as the European Commission's Standard Contractual Clauses, or any equivalent agreements issued by the relevant competent authority of the United Kingdom, as applicable, unless the data transfer is to a country that has been deemed to provide an adequate level of protection.